Frequently Asked Questions
Answers to common questions about ordering, tretinoin usage, shipping, online consultation, and more.
1. What is Tretinoin.com?
Tretinoin.com is an international cosmetic skincare website specializing in retinoids, acne treatments, pigmentation correctors, and professional-grade active skincare products with worldwide shipping.
2. How do I place an order using WooCommerce?
Step 1: Visit the product page and choose the desired strength or size.
Step 2: Click “Add to Cart”.
Step 3: Go to your cart (basket icon) and review your items.
Step 4: Click “Proceed to Checkout”.
Step 5: Enter shipping details & choose secure payment.
Step 6: Confirm your order and receive an email receipt.
3. Do I need a prescription to purchase tretinoin?
We offer tretinoin products strictly for cosmetic purposes. If a prescription is required in your country, please consult a licensed healthcare professional or can consult us also for prescription.y.
4. Do you offer online tretinoin prescription services?
We do not provide medical prescriptions. However, we recommend speaking to your dermatologist online to confirm suitability. Once approved, you can order cosmetic tretinoin formulations through Tretinoin.com.
5. Are your products authentic?
Yes, all products sold on Tretinoin.com are verified cosmetic formulations sourced from trusted suppliers.
6. Do you ship to the UK and Australia?
Yes, we provide worldwide delivery with priority shipping options to the UK and Australia.
7. How long does shipping take?
UK orders typically arrive in 6–9 working days. Australia orders usually arrive in 7–12 working days. Delivery duration may vary based on customs clearance.
8. Which payment methods do you accept?
We accept international debit/credit cards, PayPal, and other secure payment methods based on availability in your region.
9. Do you offer cash on delivery?
No, currently we only offer prepaid orders via secure online payment.
10. What if my order is delayed?
Delays may occur due to customs or local restrictions. Contact our support with your order number if your delivery exceeds estimated time.
11. Can I return or exchange products?
Due to hygiene and safety reasons, cosmetic items are non-returnable unless damaged upon arrival. Contact support within 48 hours of delivery.
12. Do you offer product recommendations?
Yes, you can contact support and receive product guidance based on skin concerns. This is not medical advice.
13. Can beginners use tretinoin?
Beginners should start with low-strength cosmetic retinoid products (e.g., 0.025%). Consult a dermatologist for personalised guidance.
14. How often should tretinoin be applied?
Apply a pea-sized amount once at night if tolerated. Use moisturizer to reduce dryness. Follow professional advice.
15. Do I need sunscreen while using retinoids?
Yes. Daily sunscreen is essential while using tretinoin or other active skincare products.
16. Can I use tretinoin with vitamin C?
Vitamin C is usually applied in the morning and tretinoin at night. Avoid mixing unless approved by a professional.
17. How long before I see results?
Cosmetic tretinoin products may take 6–12 weeks for visible improvements in texture and tone.
18. Can pregnant or breastfeeding individuals use tretinoin?
No. Avoid using retinoids during pregnancy or breastfeeding unless medically approved.
19. What products should NOT be used with tretinoin?
Avoid harsh exfoliants (glycolic acid, benzoyl peroxide) unless instructed by a dermatologist.
20. Do you provide online skin consultation?
No, we do not offer consultations. Please check with your local dermatologist.
21. Is prescription required for Adapalene or Hydroquinone?
Some countries require prescription. Consult local regulations before ordering.
22. What is the difference between gel and cream formulations?
Gel suits oily or acne-prone skin; cream suits dry or sensitive skin.
23. Can I place bulk or wholesale orders?
Yes. Contact our support for bulk order requests.
24. Can I edit or cancel my order?
Orders cannot be edited once shipped. Contact support immediately if changes are required.
25. Are products suitable for daily use?
Yes, based on tolerance. Always follow product instructions.
26. Is international tracking available?
Yes, tracking details are provided post-shipment.
27. Is your website secure?
Yes. Tretinoin.com uses SSL Encryption and secure payment gateways.
28. Do you offer discount codes?
Yes! Subscribe to our newsletter for exclusive offers.
29. Can I speak to live support?
Yes. You can use our live chat or email support 24/7.
30. What if I need more help?
Contact us anytime at support@tretinoion.com or via contact us form on contact page.